Psychology of Negotiation Series: Harnessing Emotion in Negotiations – Emotional Intelligence

Event lead / keynote speaker: Ben Pilbrow and Megan McNicoll

Online via Zoom
29 September 2026
10:00 am - 10:30 am

Webinar
30 minutes CPD
Booking / RSVP required

On demand video

Join us for our exclusive new Psychology of Negotiation webinar series, and explore the impact of emotions on negotiation dynamics.

Emotions don’t just influence negotiations, they drive them. Whether you are negotiating commercial deals, resolving conflict, or leading a diverse team in high-stakes discussions, unrecognised emotions can have a huge impact on the process and therefore on the final agreement. And this applies to everyone around the table – including you.

This exclusive webinar series will explore how five key emotions can influence decision-makers during a negotiation. We will look at techniques that will equip you to harness those emotions so that you can lead negotiations with greater clarity, make decisions with confidence, and achieve better results.

WEBINAR 5: Harnessing Emotional Intelligence in Negotiations

Instead of focusing on a particular emotion, our fifth and final session, hosted by Ben Pilbrow and Megan McNicoll, will look at emotional intelligence as a whole and how it enables negotiators to harness and manipulate the other emotions we’ve explored in the series.

The ability to regulate your own emotions and perceive the emotions of others is crucial to effective negotiation. And as a result people’s emotional intelligence, or EQ, has been much studied by academics researching negotiation. This webinar will highlight and explain the most important recent research, allowing you to understand how to improve your own negotiation technique.

Whether you need to negotiate in business, leadership roles or in everyday life, join us to explore the impact of emotional intelligence in negotiations and learn how to improve your EQ.

Expertise: Dispute Resolution

Event Lead