Smarter Working

We never stop looking for ways to work more efficiently and improve client service delivery.

We understand that our clients are under increasing pressure to address a range of complex legal and business issues while managing their legal spend.

Smarter Working is our way of helping our clients meet that challenge. It’s a set of initiatives designed to harness our people’s knowledge and use the latest technology to make our work more efficient and enhance our service Our Smarter Working team includes experts in process, automation, technology, data and knowledge. We work in close collaboration with our clients to understand the challenges they face, provide solutions and support them in achieving their commercial objectives.

As a result, we have improved the way that we scope and estimate costs for new work, manage the delivery of that work, create and check documentation, share knowledge, and collaborate with our clients. We use a range of software tools to do this – both those created by others and ones we have developed ourselves.

The particular areas that the team focuses on change over time, but we are currently working on five priorities.

Process analysis

We work with our clients to analyse and optimise work processes. Greater efficiency enables us to provide better client service.

Workflow automation

We use software to automate and streamline work that involves similar repeated transactions or cases. This makes it easier for clients to see the current status, and enables us to compile progress reports more quickly. We also create bespoke workflows to meet particular client needs or to improve our own internal processes.

Document automation

Our Smarter Working analysts use document automation software to automate legal and business templates. This speeds up the production of first drafts, ensures consistency and minimises risk. As well as using these automated templates in daily transactional work, we have also integrated them into our applications and other processes.

Portfolio management

Our bespoke Reporting Portal allows us to easily share content, including financial data and real time case and matter updates, with clients in a secure and efficient way, giving our clients increased transparency and timely provision of information.