ACAS has published a guidance booklet on the "Model Workplace" which
suggests how managers, employers and their representatives can make
their workplaces more effective. ACAS has opined that this publication
is "one of the most important that ACAS has produced."
The Model is entirely voluntary but can be used by employers to
assess the effectiveness of their employment relationships and to
identify areas for improvement.
The Model itself is divided into three sections. The first section
concerns the systems in place for pay, discipline, communications and
health and safety. The second section concerns the development of
working relationships and considers, in particular, flexible working
and personal development. The third section emphasises the importance
of including employees in the decision making process. The Model asks a
series of questions in each section which are designed to increase
employers' awareness.
The Model makes recommendations for employers in each section.
Put the systems in place - employers ought to:
- Establish formal procedures for discipline, grievances and for the prevention and resolution of workforce disputes
- Identify individual and organisational goals through business plans and good internal communications
- Listen to their employees through effective formal and informal consultation
- Reward employees fairly and reference is made to types of pay system
- Take measures to ensure that their employees have a safe and healthy working environment
Develop relationships - employers ought to:
- Value their employees and this is often down to the organisation's culture
- Treat their employees fairly and reference is made to the benefits of an equality policy
- Encourage employees to use their initiative to make full use of their skills
- Balance personal and business needs and particular reference is made to flexible working
- Use training and development strategies to assist employees in developing new skills
Work Together – employers ought to:
- Build trust among managers, employees and employee representatives
Employers are advised to consult the Model Workplace to assess how
effective their workplace is and to identify areas where there can be
improvement.