Those active in the retail industry, or those paying attention to the news, may have noticed on October 1st the coming into force of a piece of legislation called The Consumer Rights Act 2015 (the “CRA”) and the ensuing media coverage. The CRA represents the biggest overhaul of consumer law in decades, shaking up the consumer rights regime in the UK.
What has changed and how will it affect you?
Read our overview of the key elements of the CRA and the potential impact it may have on consumers and businesses.