2013 promises major developments in the consumer protection and redress regimes for retail energy customers including:
> introduction of the new ‘Standards of Conduct’ regime for energy suppliers
> enactment of the consumer redress powers conferred by the Energy Bill
> GB transposition of the Consumer Rights Directive
> announcement of collective redress reforms by the European Commission
This webinar will examine the practical legal implications of these developments for energy market players, in particular those dealing directly with domestic consumers.
This seminar will be of interest to energy market participants, brokers and intermediaries, as well as legal counsel and compliance and risk specialists.